some smarts, please?

working in the food industry is definately causing my tolerance level for "stupid" to dwindle away.

here are some gems:

1. all the time people call my restaurant. i answer the phone with "thank you for calling springmill road pizza hut, this is suzin speaking, how may i help you?" and they ask, "IS THIS PIZZA HUT?" or "ARE YOU ON SPRINGMILL ROAD?" seriously.

2. they ordered something and want to use a coupon. then they don't have said coupon at register, which makes the person ringing the ticket out look suspicious when they're giving dicounts without proof of why. customer will either use the excuse "the person on the phone didn't tell me i had to bring it in." which to me is stupid and a half. or, they saw a coupon once, somewhere, for this price they made up, and they want that price, but no they don't have the coupon. okay, see, i've never walked in another restaurant or grocery store and said "i'm not paying the price, i'm paying a lesser price," and had people say "okay." not that i've ever even attempted such a thing, coz that's just not realistic.

3. i had a guy a couple months ago who wasn't very good at speaking english. i took his order fine, got his delivery info fine, but when i told him the price he said "no, i have a coupon." i asked for what items and what amount, and he said he didn't know. i told him i can't discount the order if i don't know the amount of the discount, and did he have the coupon? he said no. i asked where it was. he said, and i quote, "it is in my mouth." he ended up having to pay full price because we don't accept coupons that are in your mouth.

4. someone placed an order online, which means it totally takes the human error factor out...well, the employee-human error out, but leaves the customer-human error in. the customer ordered a specific order of wings, and then called back and said he didnt like them and really meant to order something different and he wanted his money back. i offered a 50% credit on his account since the store itself did exactly what he asked of it, provided the product he ordered. it wasn't the store's fault he didn't like breaded wings. no, he demanded a full refund because somehow it really was our fault.

5. i had someone else complain about me to the office b/c when their internet order came through and there were problems, i had to call them to straighten it out and they ended up changing their order, which made it cost more. long story short, they thought it should be cheaper and accused me of raising the tax rate in the store's system 2% to skim some money off their order (what, like 50 cents?), when in reality the city of westfield had raised the tax rate, which i have no control over, and these people just don't pay attention to what goes on locally.


i wish there was someone i could call and complain to about stupid or rude customers, since they can call and complain about us.

eh. just venting. too much stupid.